• Home
• Supplements
• Blogs
• Newsletter
• Latest News
• Hot Specials
• Latest Products

Terms & Conditions

Terms and Conditions

The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with My Natural Health, in which case the separate agreement shall govern).

Formation of Contract

The contract is formed only when the goods are dispatched by the seller.

Consumer Guarantees Act 1993

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply. In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer's rights under the Act.

Errors or Omissions

The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement. While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.

Description of Products

Disclaimer: The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. My Natural Health recommends you always consult your doctor or other qualified health care professional with any questions you may have in regards to a medical condition. Always read the label of any supplement or health product you purchase and use only as directed if you are unsure if the product is suitable for you then please seek advice and always consult a health care professional if symptoms persist.

Delivery

The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments except where the item or items are being held by the delivery company for delivery. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.

Out of Stock Products & Backorders

If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask My Natural Health to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by My Natural Health to the customer or if the E.T.A. is to far offer a full refund to the customer.

Return of Goods for Credit or Refund

Credit/Refund returns:
Are accepted based on the reason for return, returns are the decision of My Natural Health Limited. Simple reasons like "I did not want this anymore" are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 14 days after delivery to customer. Any un-opened and un-damaged goods outside of the 14 day return policy cannot be returned for credit unless My Natural Health Limited allows the return with a restocking fee based on a special circumstance (this decision is made by My Natural Health Limited). If accepted back there is a 15% restocking fee, maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery. The Restocking fee could be more totally dependant on product and situation. (Final Decision is made by My Natural Health Limited). My Natural Health has the right to refuse a refund on opened packages and packages outside of the 14 day return policy

The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a loss in price. All products must be retuned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.

Faulty Returns:

How to Process a Return or Credit
Please contact us with your intention to return a product before you send it, so we can determine the nature of the return, the return time period will start from when we reply to your email. We will inform you of the return procedure by email.

You will get a reply within 24 hours of emailing us (weekdays only).

Seller's Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are suitable for thepurpose for which they are required before purchasing and the seller is under no liability if they are not. The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.

Disputes and Proper Law

Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996. The contract including these terms and conditions of sale shall be governed by New Zealand Law.

Disclaimer

Disclaimer: The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. My Natural Health recommends you always consult your doctor or other qualified health care professional with any questions you may have in regards to a medical condition. Always read the label of any supplement or health product you purchase and use only as directed if you are unsure if the product is suitable for you then please seek advice and always consult a health care professional if symptoms persist.

Rewards Points

Rewards Points will be issued on the basis for every 1 dollar spent you earn 1 rewards point. Rewards points may or may not be issued if you have purchased products at an agreed price or special deal price with My Natural Health Limited. If a special deal price has been agreed between the customer and My Natural Health limited, then Rewards points may or may not be issued by My Natural Health limited.