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Return Information

*Before you return any goods to us for exchange or refund, please email our Customer Service Team at customerservice@mynaturalhealth.co.nz within 7 days of the shipment date, to see if the matter can be resolved first.

Returning goods must be sent to 44D Crooks Rd, East Tamaki, Manukau, Auckland 2013

Please wait to receive authorization and return instructions. Returns made without authorization may be refused. Refunds can only be made via the same payment method used when the order was originally placed.

 

Damaged Goods

Please notify us within 48 hours if your products arrive in an unsatisfactory condition.

 

We accept responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and the packaging and notify us immediately - customerservice@mynaturalhealth.co.nz

Defective or damaged goods need to be returned within 10 days including thepackaging, and will be replaced at our cost asap.

Changed your Mind

If you change your mind, and no longer want the goods, please notify us promptly on receipt of your order - customerservice@mynaturalhealth.co.nz

We can provide a coupon or refund on all unopened undamaged goods returned in original condition within 10 days of receipt.  Please note refunds can only be made via the same payment method used when the order was originally placed. Please note the courier/shipping fee is non-refundable in this instance.

Please wrap your returned product well so it arrives back to us undamaged. Goods that are unable to be resold will not be exchanged or refunded.

Please be sure to include the packing slip with the goods being returned. Refunds will be issued upon receipt of the returned products.

Lost in Transit

We accept responsibility for parcels lost in transit in New Zealand provided we are notified within 7 days - customerservice@mynaturalhealth.co.nz  We cannot accept responsibility for your parcel once delivery has been made by the Courier.

Cancel Order

 

If you wish to cancel your order please contact us by email as soon as possible, include your order number, & note “Cancel Order” in the subject line of your email.  customerservice@mynaturalhealth.co.nz  We can not cancel an order once it has been despatched.

 
Non-Refundable/Returnable Goods

-All products listed as SALE items (due to short expiry dates or discontinued lines)

-Lost products due to incorrect address and postcode details supplied by the customer at time of ordering online.

-Goods damaged or used by the customer.

-Prohibited items that are detained or confiscated at your own customs. Please check your country's customs and duty laws before purchasing.

-We cannot accept returns for heat-damaged products.

 

IMPORTANT: During summer many products (such as Probiotics and food) will be exposed to heat if left outside in the sunshine. If you will not be available to receive your package, please add special delivery instructions for the courier to your order as to where you would like your product delivered or left.

Our products are shipped in fresh condition and stored in a refrigerated climate (particularly probiotics). We cannot accept returns for heat-damaged products.


International Orders

We welcome your orders from overseas, but please be aware customs and import regulations can & do vary widely between countries. Some of the products on our website are prohibited for importation into certain countries.

Please check your country's customs and duty laws before purchasing. It is your responsibility to ensure that any goods which you order are not prohibited/restricted within the country to which they will be delivered.

 

My Natural Health accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Any duty or tax payable on your order is not our responsibility and is beyond our control.

If your order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any charges or fees incurred by us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We cannot accept returns for heat-damaged products. We accept no liability for any goods lost in transit outside of New Zealand.



 
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WHAT DO OUR CUSTOMERS SAY ABOUT US?

Highly recommend my natural health were fantastic to deal with friendly easy web site to use would definately be buying again have recommended my family member who has also purchased through my natural health also has had a great experience also very prompt fast delievery of product could not ...5

This is my 5th order with My Natural Health.... They really are VERY good! They prices are cheaper than anywhere else, super quick delivery (as long as the item is in stock) and super friendly and efficient communication. Highly recommend people try them out, I don't think you will be disappoin...5

Received order in a week. That was quick considered I am in Canada! The box was a little too flimsy as the box was slightly crushed. But overall very good transaction.5

I have thoroughly enjoyed this website! So many lovely natural products and competitive prices. Love that there are always awesome deals running. Great communication and speedy delivery. Keep it up! :)5

You have some great employees who provide excellent service . Wendy in particular , If I was her boss I'd give her a raise ............she deserves one. regards Greg Hickmott 5

Received my order the next day, so very pleased. Thanks again also for the promotional emails, the alert to the clearance Sale, very helpful on this occasion.5

My first order and I was very impressed by the speed of delivery. Ordered on the 14th, arrived on the 16th and we are on Rural Delivery. Amazing, thank you!5

Very impressed, super quick delivery (arrived day after ordered and this was to a rural address!) and very competitive prices. Would very highly recommend to anyone looking for a company that ticks all the boxes5

Naman choudhary is a very patient person, both on a business trip, or on sick leave, he patiently answered my questions, thank you very much. If the shop will be able to reduce the cost of delivery to China ,I think there will be more orders.5

Another great experience with MyNaturalHealth..great products, super fast delivery, and love the little free gifts. Wonderful staff to deal with. Many thanks5

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