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Freight Policy

New Zealand

My Natural Health use New Zealand Post Track and Trace for all national deliveries.  If we have the products you order in stock (most of the time we will) we will dispatch your order within 24 hours.  Please allow for 1 - 3 working days, though sometimes due to unforeseen circumstances it may take a little longer.

We provide an unconditional money-back guarantee on all unopened goods returned in original condition within 15 days of receipt.  Damaged or defective goods will be returned and replaced at our cost.   Other returns by negotiation.  Please advise us promptly of any problems.<.p>

The freight for all New Zealand orders is $3.50 this ensures your order can be tracked.
Under special circumstances an additional delivery charge may apply but in this case we will confirm the additional charge with you by email before we send the goods.

International

My Natural Health uses NZ-Post International Air freight for all international deliveries unless otherwise arranged.  Your order should arrive within three weeks of the order placed, this will generally be between 1 – 2 weeks for Australian orders.

We provide an unconditional money-back guarantee on all unopened goods returned within 30 days of receipt.  Damaged or defective goods will be returned and replaced at our cost.  Other returns by negotiation. 

Most countries Customs Regulations accept the importation of health supplements for personal use.  Some do not.  It is your responsibility to ensure that the goods which you order are not prohibited within your country. 

My Natural Health accept no liability for the replacement of any goods or any costs relating to or arising from the importation or confiscation of any goods by your countries Customs Office or other government body.  We accept no liability for any goods lost in transit outside of New Zealand.

Under special circumstances an additional delivery charge may apply but in this case we will confirm the additional charge with you by email before we send the goods.